FAQ's

Here’s some questions and answers that just might help you make your event failure-proof.

Please refer to your Exhibitor Welcome Pack or contact your event organiser. The pack should outline the stand type, dimensions and highlight any stand add-ons that are available for your particular event.

No. Please do not use any adhesive products on the walls such as tape, sticky adhesive or stickers. Please browse our range of hanging accessories (link to page on shop) specifically designed to be used with our range of shell schemes to reduce the damage to our stands.

The damage waiver is a compulsory non-refundable 9% and is a standard fee chargeable in the furniture and equipment hire industry. The charge covers the costs associated with furniture and equipment wear and tear. The damage waiver does not insure the goods against misuse or theft of the goods whilst in your care.

Your order will be delivered to the venue of your exhibition or conference prior to the nominated bump in day. Rest assured when you arrive to set up your stand your hired goods will be in your stand. Any items requiring assembly will have been assembled in preparation for your arrival.

Please leave the items positioned in your stand and we’ll come in and disassemble and pack them up at the nominated bump out day and time.

The power entitlements vary from venue to venue, however it is standard practice to prearrange power for your site. If your stand package comes with lighting you will not need to order power for the included lights. Please contact your event organiser to confirm your power requirements. Refer to the wattage information on your appliance to ascertain the strength of the power point you need.

No, the hire of these items does not include the installation. You will need to arrange for the installation of these items independently. The event organiser will be able to provide the contractors available to arrange this with.

These electrical sockets are for Expo Solutions to utilise only and are the power supply to the stands. Please contact your event organiser to arrange power supply to your booth.